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How We Protect Your Information

When you open an account and deposit via DANA, OVO, GoPay or QRIS, your personal data moves through encrypted channels we monitor continuously.

Encrypted account & payment dataLocal compliance with Indonesian lawDANA, OVO, GoPay, QRIS secure handlingYour withdrawal requests verified in-appSupport available via live chat and email
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wdbos login How We Protect Your Information
PRIVACY QUESTIONS

How to Contact Us About Your Data

We respond to privacy requests and data concerns through multiple channels so you can reach us in the way that suits you best. Every inquiry is logged and reviewed by our compliance team within one business day.

Team online

Live Chat Support

Open your account menu and select Help. Our privacy team responds to data and security questions Monday to Friday, 9 AM to 6 PM Jakarta time.

Email Support

Send a detailed request to [email protected] with your account username and the specific data you want to access, update or remove. We reply within 48 hours.

In-App Privacy Centre

Jump into Settings > Privacy & Security to view your stored data, edit your profile, and manage cookie and tracking preferences directly from the lobby.

DATA SECURITY PRACTICE

How We Keep Your Privacy Safe

Your account data is protected through industry-standard encryption, regular security audits, and restricted staff access.

Encryption & Storage

All passwords, payment details and personal data travel through TLS 1.3 encrypted channels. Stored data is encrypted at rest on isolated servers with automatic backups.

Payment Data Isolation

DANA, OVO, GoPay and QRIS payment credentials are never stored on our servers. Only transaction references are recorded in your account ledger for withdrawal verification.

Account Access Control

Two-factor authentication (2FA) is available in your account settings. Enable it to verify logins via email or SMS before balance changes or withdrawals.

Data Retention & Deletion

Active account data is kept for the duration you play with us. Request permanent deletion via [email protected]; we remove personal data within 30 days, retaining only transaction records required by law.

Third-Party Policy

We do not sell your data. We share only essential payment and identity information with DANA, OVO, GoPay, QRIS partners and legal authorities where local law permits.

Cookies & Tracking

Session cookies track login state and lobby preferences. Analytics cookies show us how you navigate so we can improve the experience. Disable non-essential tracking in Settings without breaking core features.

Your Common Privacy Questions Answered

Below are the privacy topics we hear about most from players across Indonesia. If you have a question not covered here, reach out to our support team via live chat or email and we'll walk you through it.

Yes. Log in to your account, go to Settings > Privacy & Data, and you'll see your stored profile, email, phone, deposit history and device login records. To download a full copy in portable format, email [email protected] with your username and we'll send it within 48 hours.

We never store your actual wallet credentials or card numbers. When you deposit, your payment app handles the transaction securely. We record only the transaction ID and amount in your account ledger so we can verify your withdrawals match your deposits.

Your account is deactivated immediately and personal contact details are removed from our active systems within 7 days. Transaction records for the past two years are archived securely per Indonesian financial law but are no longer linked to your profile.

No. We do not sell or rent your personal data. We share only essential information with DANA, OVO, GoPay, QRIS payment partners to process your deposits and withdrawals, and with law enforcement where local law permits or where legally required.

Open your account in the lobby, navigate to Settings > Profile, and edit your email, phone or display name. Changes take effect immediately. For verified identity details, contact [email protected] and provide proof of the correction.

Essential cookies that remember your login and basic preferences are required. Analytics and marketing cookies are optional. You can disable non-essential tracking in Settings > Cookie Preferences without losing access to live tables, slots or the sportsbook.

We review our privacy practices quarterly and update this policy when changes occur. You'll see a notification in your account if the policy changes materially. Continued use of your account after updates means you accept the revised terms.

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